Balloon orders must be placed by phone or order form. Any orders placed same day must call for confirmation otherwise we will send an invoice for payment via text message or email whichever is preferred. We do charge a 3% credit card fee and it's added to all invoices. If an order needs to be cancelled we must know a day in advance and is subject to a 20% restock fee. Cancellations requested same day will be denied a refund as orders are already inflated for pick up that morning. Rescheduling an order is recommended within a week or day before. If you have questions don't hesitate to call or text us.